Delivery Policy
As soon as your order is placed, we shall send you an email confirming your order and once it is ready to dispatch you'll receive another email with details of delivery. We currently use APC Overnight to deliver orders. Please be sure to tell us of any requirements for delivery and we can tell the courier. Packages do not have to be signed for but we advise against ordering wine to be delivered without somebody to receive them. We will not be held liable for any losses incurred in this way. Unfortunately we currently only dispatch orders to mainland UK and Northern Ireland.
Cancellation Policy
Our policy allows you to cancel your order at any time without reason within 7 working days of delivery in accordance with the Distance Selling Directive (2000).
You may cancel your order provided:-
Please be aware that you will be reliable for the original and any postage/carriage costs incurred as a result of returning the items to us. Please ensure to obtain proof of postage when you send it back. Refunds can only be provided if the item(s) are received back by us in perfect condition.
Claims
Claims for breakages or other damage must be made to the courier at the time of the receipt and followed up in writing/email to Natalia Harris Ltd nataliaharriswine@hotmail.com within 3 days of receipt. Unfortunately we are unable to offer refunds if we have not been notified within this period
Privacy Policy
We are committed to protecting your privacy. We may collect the following information - name, email address, and demographic info like postcode. We will not sell, distribute or lease your personal information to third parties. Your details of personal information which we have about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you then please write to Natalia Harris Ltd. If you believe any of the information we have of you is incorrect or incomplete then please contact us also.
Use of our Website
The unauthorised modification (including deleting from or adding to) of this website is prohibited. We cannot be held responsible for the content of any other website to which we publish a link. We also make every effort to ensure this website is free from viruses and defects. We cannot, however, guarantee that the use of this website will not cause damage to your computer. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes, and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorized attempt to disrupt the service provided by this website is prohibited.
Return Address
RETURNS - NATALIA HARRIS - First House, Doleham Lane, Westfield, Hastings, East Sussex, TN35 4ST, England, United Kingdom
